Terms and Conditions

Effective 18 October 2026 | Version 2026.10.18

1. Seller and scope

evolved s. r. o.
Registered office: Valaská Belá 482, 972 28 Valaská Belá, Slovak Republic
Company ID: 56 841 540
Tax ID: 2122462947
VAT ID: SK2122462947, registration under Section 7a of the Slovak VAT Act; the company is not a VAT payer
Register: Commercial Register of the District Court Trenčín, Section Sro, Insert No. 55563/R
Email: info@evolved.sk
Telephone: +421 950 518 572
Website: https://evolved.sk

These terms govern sales through evolved.sk. For consumers they apply together with Slovak Act No. 108/2024 Coll. on Consumer Protection, the Slovak Civil Code and other mandatory rules. Provisions intended only for consumers do not apply where the buyer acts in the course of business.

Nothing in these terms limits a consumer right that cannot lawfully be excluded. A lawful individual agreement confirmed by the seller prevails over these standard terms.

2. Products and pre-contract information

The main products are food supplements. They are foods, not medicines. The product name, ingredients, allergens, quantity, recommended dose, warnings, storage conditions and other mandatory information shown on the product page and label are decisive. Images are illustrative but must not conceal a material product characteristic.

Before submitting an order, the buyer can review and correct their details, basket, price, delivery and payment. Slovak and English interfaces are available. The binding order content is the language displayed when the order is submitted.

3. Order and contract

An order is submitted through a button that unambiguously states the obligation to pay. Before submission, the checkout shows at least the goods, total price, delivery costs, selected payment and delivery method and a link to these terms. For a subscription, only its first ordering counts as an order; further deliveries are performance of the same contract under Article 11.

The automated receipt email confirms that the order reached the seller. The purchase contract is concluded when the seller expressly confirms the order or begins performance, whichever occurs first. If the goods cannot be supplied, the seller will promptly notify the buyer and return any payment received. An obvious technical pricing error which a reasonable customer must have recognised is not binding. The seller will offer the correct price and, without the customer's agreement, cancel the order and refund payment.

The seller retains the contract and legally required records. The customer receives the order confirmation and applicable terms by email or another durable medium.

4. Prices, reductions and VAT

Consumer prices are final prices in EUR. The seller is not a VAT payer and is VAT-identified under Section 7a of the Slovak VAT Act. Slovak output VAT is therefore not itemised on domestic sales.

Delivery and any payment surcharge are shown before the order is submitted. When announcing a price reduction, the prior price is the lowest price charged by the seller during the 30 days before the reduction, subject to statutory exceptions. Loyalty or genuinely individual benefits that are not public reduction announcements are assessed according to their actual nature. The subscription price is a separate price for repeated deliveries under Article 11.

5. Payment

Only methods displayed for the particular order at checkout are available. These may include cards, wallets or local payment methods processed through Stripe and cash on delivery where supported by the carrier and country. Bank transfer is available only where checkout expressly offers it and displays the payment details. PayPal is not offered unless it is directly shown at checkout.

For a subscription only online payment through Stripe is available, and the payment method is stored for further payments under Article 11(4).

The payment provider processes online payment credentials; the seller does not receive the full card number. An invoice or accounting document is supplied electronically unless the law or an agreement requires otherwise.

6. Delivery

The seller delivers only to destinations and by methods actually offered for the selected address at checkout. The charge and estimated timing are shown before submission. Unless another period is agreed, the goods will be delivered no later than 30 days after the contract is concluded. For a subscription this period runs for each delivery from the day it is paid.

Risk of accidental loss or damage passes to a consumer only when the consumer or a nominated third party other than the carrier takes physical possession. If the consumer independently selects a carrier not offered by the seller, risk passes when the goods are handed to that carrier.

Customers should document visible transit damage on receipt, but failure to sign a carrier damage report does not by itself extinguish statutory defect rights.

7. Consumer withdrawal

A consumer may withdraw without giving a reason within 14 days after taking possession. For goods delivered separately under one order, the period starts when the last item or part is received. For a subscription the period runs from the day on which the consumer or a third party designated by them, other than the carrier, takes possession of the first delivery (Article 11(8)). It is sufficient to send an unequivocal notice before the deadline:

• through the online form at https://evolved.sk/en/withdrawal,
• by email to info@evolved.sk,
• or by post to the seller's registered office.

The online form is the withdrawal function under Section 20a of Act No. 108/2024 Coll. It is labelled “Withdraw from contract here”, is available without signing in from the footer of every evolved.sk page throughout the withdrawal period, and is submitted with the button “Confirm withdrawal”. After it is submitted, the seller sends the consumer, without delay and on a durable medium, an acknowledgement of receipt containing the wording of the withdrawal and the date and time it was sent.

The consumer returns the goods within 14 days after withdrawal. The seller bears the direct return cost. After receiving the withdrawal the seller emails the consumer a prepaid return label to download and print, so returning the goods is free for the consumer. If the consumer ships the goods back on their own, the seller reimburses the documented postage.

The seller refunds all payments, including the cost of its least expensive standard delivery method, within 14 days after withdrawal using the original payment method unless another free method is agreed. For a sales contract, the seller may withhold the refund until it receives the goods or evidence that they were sent.

The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature and functioning of the goods. Withdrawal does not apply, in particular, to sealed goods which are not suitable for return for health protection or hygiene reasons after unsealing. For a food supplement, this exception applies only after a genuine hygiene or safety seal is broken, not automatically when an ordinary shipping package is opened.

The Return and Refund Policy contains the detailed process and model notice.

8. Defects and complaints

The seller is liable to a consumer for a lack of conformity existing on delivery that becomes apparent within two years, subject to the statutory rules and presumptions. The consumer must notify the defect within two months after discovering it and no later than the end of the statutory defect-liability period, by email, post or another notified channel. A purchase receipt may be replaced by other credible proof of purchase.

The consumer may choose repair or replacement unless the chosen remedy is impossible or disproportionately costly. A proportionate price reduction or termination is available under the Civil Code, including where the seller fails to remedy the defect, the defect recurs, is sufficiently serious, or it is clear that it will not be remedied within a reasonable time. The contract cannot be terminated for an insignificant defect.

The seller provides written confirmation of the complaint and states the remedy period. It must not exceed 30 days unless a longer period is justified by an objective reason outside the seller's control. For contracts and repairs subject to the amended law from 31 July 2026, the first repair extends the liability period once by 12 months.

9. Safe use

The buyer must follow the label, recommended daily dose and warnings. A food supplement does not replace a varied diet or professional healthcare. Persons sensitive to caffeine, pregnant or breastfeeding persons, minors and persons with health conditions or medication should seek medical advice where the label so indicates. The seller is not liable for loss proven to result from misuse, to the extent liability may lawfully be limited.

10. Alternative dispute resolution

A consumer may first request a remedy from the seller at info@evolved.sk. If the request is rejected or unanswered for 30 days, the consumer may apply to an authorised alternative dispute resolution entity.

The Slovak Trade Inspection is a principal alternative dispute resolution entity for ordinary consumer disputes; its Trenčín Region Inspectorate is at Hurbanova 59, 911 01 Trenčín. A consumer may choose another competent entity from the current list published by the Slovak Ministry of Economy at https://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

Supervision of duties concerning the offer and sale of food is divided by law, in particular, between the competent regional veterinary and food administration, public-health authorities and the Slovak Trade Inspection. A supervisory authority is not automatically an ADR entity. The former EU ODR platform has been discontinued and is therefore not referenced.

11. Subscription

(1) Nature of the subscription. A subscription is a single contract of indefinite duration under which the seller repeatedly delivers the chosen goods at the fixed interval stated for the product until the subscription ends under this article. In this article, a period means the billing period between two payments, which equals the delivery interval. Individual deliveries are neither new orders nor new contracts but performance of the same contract. A subscription has no minimum term and cancelling it is free of charge. Unless this article provides otherwise, the other provisions of these terms apply.

(2) Ordering and conclusion of the contract. A subscription is formed only if the buyer themselves selects it at checkout and, before submitting the order, separately confirms that they request repeated deliveries and agree that the seller will charge the stored payment method for each delivery. Immediately before the order is submitted, the checkout shows in particular the product and quantity, the amount of the first payment, the amount of each further delivery including shipping, the delivery interval, the payment method, that the subscription has no minimum term, and how and with what effect it can be cancelled. The subscription contract is concluded when the first payment is successfully made, by which the seller accepts the order; if the first payment fails, no contract is formed. The seller sends confirmation of the contract with these details and with these terms by email without undue delay after the first payment.

(3) Price. The subscription price per delivery and the shipping price per delivery are shown on the product page and at checkout, also together as the total amount per period. This amount does not change while the subscription runs, even if the price list changes later. Shipping is charged for each delivery; the free-shipping threshold for one-time purchases does not apply to subscriptions. A discount code or Evolved Crew code that the buyer applies at checkout (including through an Evolved Crew member's link) applies to the first delivery only and is not combined with the subscription discount; whichever is better for the buyer applies.

(4) Payment. A subscription can be paid only by online payment processed by Stripe; cash on delivery and bank transfer are not available. The payment method used for the first payment is stored by the payment service provider Stripe, and the seller charges it the amount under paragraph 3 on the day on which a further interval has elapsed since the first payment. The seller has no access to the full card number. The buyer may change the payment method in their customer account, in the Stripe payment portal or through the subscription management link in the email.

(5) Delivery and changes during the subscription. Each delivery is dispatched only after the relevant period has been paid, by the shipping method and to the address chosen when ordering or changed under this paragraph. The address and pickup point can be changed through the subscription management link no later than the day before the payment for the next delivery. The interval, quantity and flavour cannot be changed during the subscription; the buyer may cancel it and order a new one. Articles 6 and 8 apply to the delivery, passing of risk and defects of each delivery.

(6) Confirmations and emails. After each further delivery is paid, the seller sends by email a confirmation of the payment and dispatch with a payment receipt; this is neither a new order nor a new contract. Every subscription email contains a link to manage and cancel the subscription that works without signing in.

(7) Cancellation by the buyer. The buyer may terminate the subscription at any time and free of charge (the “cancellation”), in particular (a) through the subscription management link in any subscription email, without signing in, (b) in their customer account with a verified email address, (c) in the Stripe payment portal, if available to them, or (d) by email to info@evolved.sk or by post to the seller's registered office. If the seller receives the cancellation no later than the day before the next payment, no further payment is made; a delivery already paid for is still delivered. A cancellation received later stops the payment for the following period at the latest. If the seller charges the payment method despite a cancellation received in time, it refunds the payment without delay. The seller confirms the cancellation by email without delay. The cancellation may be withdrawn through the subscription management link no later than the day before the next payment would otherwise be made. Cancellation does not affect the right of withdrawal under paragraph 8 or rights arising from defects.

(8) Withdrawal. The consumer may withdraw from the subscription contract without giving a reason within 14 days of the day on which the consumer or a third party designated by them, other than the carrier, takes possession of the first delivery, and also before taking possession of it. Taking possession of further deliveries does not start a new period. Withdrawal from the subscription contract ends the subscription and no further payment is made. If the consumer withdraws only in respect of some delivered packages (Section 20(10) of Act No. 108/2024 Coll.), the subscription does not end unless the consumer states that they are withdrawing from the subscription contract as a whole; if this is not clear from the withdrawal, the seller asks the consumer without delay and does not charge the payment method until they answer. Article 7 applies to the method of withdrawal including the online function, the return of goods and the refund of payments including shipping costs. Food supplements are foods intended for consumption and their packaging is closed with a protective seal for health protection reasons; if after delivery the consumer has broken the seal of a particular package, the exception from the right of withdrawal applies to that package only. Beyond the law, the seller accepts the return of an unopened package from any further delivery if the consumer notifies it within 14 days of receiving it; the procedure and the refund, including the shipping costs of that delivery, are the same as for withdrawal. The subscription may also be cancelled at any time under paragraph 7.

(9) Failed payment. If the payment for a further delivery is not made, the seller informs the buyer by email without delay, with a link to pay or to change the payment method, and may retry the payment. The delivery is not dispatched until it is paid. If the payment is not made within 14 days of the first failed attempt, the subscription ends and the seller notifies the buyer by email. The buyer owes nothing for an unpaid period that was not delivered.

(10) Changes to the terms during the subscription. The seller may change the provisions of these terms that concern a running subscription only because of a change in legislation or a decision of a public authority, or the discontinuation of a shipping or payment method by its provider. The seller may change the technical solution for managing subscriptions only if this does not make the buyer's position worse. The seller notifies the buyer of the change by email at least 30 days before the payment from which it is to apply, together with the reason and the option to cancel the subscription free of charge by that day. If the buyer does not cancel the subscription by that day, the change applies. A change never increases the amount under paragraph 3. A change solely in the buyer's favour may apply earlier. This paragraph also applies to the documents Shipping and Payment and Withdrawal, Returns and Complaints to the extent they govern subscriptions.

(11) Change to the product composition. The seller may change the composition or packaging of the delivered product only if required by a change in legislation or a decision of a public authority, or if an ingredient becomes permanently unavailable, and only so that the kind and purpose of the product do not change, the quantity per package and the number of servings are not reduced, no allergen is added and the caffeine content does not increase. The seller announces the change by email, together with the current mandatory food information, at least 30 days before the payment for the first delivery with the changed composition; the buyer may cancel the subscription free of charge by that day.

(12) Termination by the seller. The seller may terminate the subscription by email with 30 days' notice, in particular if it stops offering the product, if it could no longer deliver it for the amount under paragraph 3, or for a serious operational reason. The seller may end the subscription without notice only if the product cannot be delivered any longer for food safety reasons or because of a decision of a public authority, or if the subscription was paid with a payment method used without its holder's consent. Within 14 days, the seller refunds any payment for a period for which it will no longer deliver.

12. Final provisions

Slovak law governs. A consumer retains the protection of mandatory law of their habitual residence where applicable. Jurisdiction follows applicable procedural law; these terms do not impose an exclusive consumer court different from the law.

The seller may amend these terms only prospectively. An order remains governed by the version made available when it was submitted unless a later change benefits the buyer or mandatory law requires it. Each published version has an effective date and is retained as a separate revision. Changes to these terms apply to a running subscription only under Article 11(10).