Terms and Conditions

Effective 27 July 2026 | Version 2026.07.27

1. Seller and scope

evolved s. r. o.
Registered office: Valaská Belá 482, 972 28 Valaská Belá, Slovak Republic
Company ID: 56 841 540
Tax ID: 2122462947
VAT ID: SK2122462947, registration under Section 7a of the Slovak VAT Act; the company is not a VAT payer
Register: Commercial Register of the District Court Trenčín, Section Sro, Insert No. 55563/R
Email: info@evolved.sk
Telephone: +421 950 518 572
Website: https://evolved.sk

These terms govern sales through evolved.sk. For consumers they apply together with Slovak Act No. 108/2024 Coll. on Consumer Protection, the Slovak Civil Code and other mandatory rules. Provisions intended only for consumers do not apply where the buyer acts in the course of business.

Nothing in these terms limits a consumer right that cannot lawfully be excluded. A lawful individual agreement confirmed by the seller prevails over these standard terms.

2. Products and pre-contract information

The main products are food supplements. They are foods, not medicines. The product name, ingredients, allergens, quantity, recommended dose, warnings, storage conditions and other mandatory information shown on the product page and label are decisive. Images are illustrative but must not conceal a material product characteristic.

Before submitting an order, the buyer can review and correct their details, basket, price, delivery and payment. Slovak and English interfaces are available. The binding order content is the language displayed when the order is submitted.

3. Order and contract

An order is submitted through a button that unambiguously states the obligation to pay. Before submission, the checkout shows at least the goods, total price, delivery costs, selected payment and delivery method and a link to these terms.

The automated receipt email confirms that the order reached the seller. The purchase contract is concluded when the seller expressly confirms the order or begins performance, whichever occurs first. If the goods cannot be supplied, the seller will promptly notify the buyer and return any payment received. An obvious technical pricing error which a reasonable customer must have recognised is not binding. The seller will offer the correct price and, without the customer's agreement, cancel the order and refund payment.

The seller retains the contract and legally required records. The customer receives the order confirmation and applicable terms by email or another durable medium.

4. Prices, reductions and VAT

Consumer prices are final prices in EUR. The seller is not a VAT payer and is VAT-identified under Section 7a of the Slovak VAT Act. Slovak output VAT is therefore not itemised on domestic sales.

Delivery and any payment surcharge are shown before the order is submitted. When announcing a price reduction, the prior price is the lowest price charged by the seller during the 30 days before the reduction, subject to statutory exceptions. Loyalty or genuinely individual benefits that are not public reduction announcements are assessed according to their actual nature.

5. Payment

Only methods displayed for the particular order at checkout are available. These may include cards, wallets or local payment methods processed through Stripe and cash on delivery where supported by the carrier and country. Bank transfer is available only where checkout expressly offers it and displays the payment details. PayPal is not offered unless it is directly shown at checkout.

The payment provider processes online payment credentials; the seller does not receive the full card number. An invoice or accounting document is supplied electronically unless the law or an agreement requires otherwise.

6. Delivery

The seller delivers only to destinations and by methods actually offered for the selected address at checkout. The charge and estimated timing are shown before submission. Unless another period is agreed, the goods will be delivered no later than 30 days after the contract is concluded.

Risk of accidental loss or damage passes to a consumer only when the consumer or a nominated third party other than the carrier takes physical possession. If the consumer independently selects a carrier not offered by the seller, risk passes when the goods are handed to that carrier.

Customers should document visible transit damage on receipt, but failure to sign a carrier damage report does not by itself extinguish statutory defect rights.

7. Consumer withdrawal

A consumer may withdraw without giving a reason within 14 days after taking possession. For goods delivered separately under one order, the period starts when the last item or part is received. It is sufficient to send an unequivocal notice before the deadline:

• through the online form at https://evolved.sk/en/withdrawal,
• by email to info@evolved.sk,
• or by post to the seller's registered office.

The seller promptly confirms an online withdrawal on a durable medium. The consumer returns the goods within 14 days after withdrawal. The seller bears the direct return cost. After receiving the withdrawal the seller emails the consumer a prepaid return label to download and print, so returning the goods is free for the consumer. If the consumer ships the goods back on their own, the seller reimburses the documented postage.

The seller refunds all payments, including the cost of its least expensive standard delivery method, within 14 days after withdrawal using the original payment method unless another free method is agreed. For a sales contract, the seller may withhold the refund until it receives the goods or evidence that they were sent.

The consumer is liable only for diminished value caused by handling beyond what is necessary to establish the nature and functioning of the goods. Withdrawal does not apply, in particular, to sealed goods which are not suitable for return for health protection or hygiene reasons after unsealing. For a food supplement, this exception applies only after a genuine hygiene or safety seal is broken, not automatically when an ordinary shipping package is opened.

The Return and Refund Policy contains the detailed process and model notice.

8. Defects and complaints

The seller is liable to a consumer for a lack of conformity existing on delivery that becomes apparent within two years, subject to the statutory rules and presumptions. The consumer must notify the defect within two months after discovering it and no later than the end of the statutory defect-liability period, by email, post or another notified channel. A purchase receipt may be replaced by other credible proof of purchase.

The consumer may choose repair or replacement unless the chosen remedy is impossible or disproportionately costly. A proportionate price reduction or termination is available under the Civil Code, including where the seller fails to remedy the defect, the defect recurs, is sufficiently serious, or it is clear that it will not be remedied within a reasonable time. The contract cannot be terminated for an insignificant defect.

The seller provides written confirmation of the complaint and states the remedy period. It must not exceed 30 days unless a longer period is justified by an objective reason outside the seller's control. For contracts and repairs subject to the amended law from 31 July 2026, the first repair extends the liability period once by 12 months.

9. Safe use

The buyer must follow the label, recommended daily dose and warnings. A food supplement does not replace a varied diet or professional healthcare. Persons sensitive to caffeine, pregnant or breastfeeding persons, minors and persons with health conditions or medication should seek medical advice where the label so indicates. The seller is not liable for loss proven to result from misuse, to the extent liability may lawfully be limited.

10. Alternative dispute resolution

A consumer may first request a remedy from the seller at info@evolved.sk. If the request is rejected or unanswered for 30 days, the consumer may apply to an authorised alternative dispute resolution entity.

The Slovak Trade Inspection is a principal alternative dispute resolution entity for ordinary consumer disputes; its Trenčín Region Inspectorate is at Hurbanova 59, 911 01 Trenčín. A consumer may choose another competent entity from the current list published by the Slovak Ministry of Economy at https://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

Supervision of duties concerning the offer and sale of food is divided by law, in particular, between the competent regional veterinary and food administration, public-health authorities and the Slovak Trade Inspection. A supervisory authority is not automatically an ADR entity. The former EU ODR platform has been discontinued and is therefore not referenced.

11. Final provisions

Slovak law governs. A consumer retains the protection of mandatory law of their habitual residence where applicable. Jurisdiction follows applicable procedural law; these terms do not impose an exclusive consumer court different from the law.

The seller may amend these terms only prospectively. An order remains governed by the version made available when it was submitted unless a later change benefits the buyer or mandatory law requires it. Each published version has an effective date and is retained as a separate revision.