Shipping and Payment

Effective 27 July 2026 | Version 2026.07.27

1. Availability

We deliver only to countries for which checkout displays at least one genuinely available delivery method after the address is entered. A country appearing in a general selector without an available carrier is not an accepted order destination. The live checkout offer prevails over marketing or older informational text.

2. Delivery methods

Depending on country and address, checkout may offer:

• a pickup point, locker or address delivery through Packeta,
• Slovak Post,
• a courier or local partner displayed for the order.

Collection from the registered office is unavailable unless checkout expressly offers it. The delivery price, any free-delivery threshold and estimated time are shown before submission.

3. Timing and tracking

Processing begins after the contract is formed and the payment condition is met. Displayed times are estimates unless a fixed date was expressly agreed. Unless otherwise agreed, consumers receive delivery within 30 days. If delayed, a consumer may set a reasonable additional period and then exercise statutory remedies; no additional period is required in cases specified by law.

Where the carrier provides tracking, we send the number by email. The carrier system may update with a delay.

4. Receipt, risk and damage

Risk passes to a consumer only when the consumer or a nominated person other than the carrier takes possession. The exception is a carrier independently selected by the consumer outside our offer.

For visible damage, we recommend photographs and prompt notice to the carrier and us. Failure to inspect at the door does not automatically invalidate a complaint.

5. Incorrect address and failed receipt

The buyer is responsible for accurate details and reasonable cooperation. If a parcel returns because of a demonstrably incorrect address or culpable failure to collect, we will agree any reshipment and may seek only actual, reasonable costs allowed by law. No automatic penalty or loss of consumer rights applies. Withdrawal must be communicated; non-collection alone is not always an unequivocal withdrawal.

6. Payments

Only payments displayed for the country and order are available. These typically include card, Apple Pay, Google Pay, Link, Revolut Pay or another local method if currently displayed by Stripe, and cash on delivery where supported. PayPal is not available unless directly shown at checkout. Bank transfer is available only after payment details are shown in checkout or the order confirmation.

Stripe and the participating method provider securely process online payment. A carrier collects cash on delivery using its available payment means. Any fee is shown before submission.

7. Prices and non-EU shipments

Consumer prices are final. evolved s. r. o. is not a VAT payer and is registered under Section 7a. For delivery outside the EU customs territory, the destination may charge import tax, customs duty or a carrier fee unless checkout expressly includes it. Before an order to such a destination, we display information legally required from us and available to us.

8. Contact

Send delivery questions to info@evolved.sk with the order number. Company details appear in the Terms and Conditions.