Withdrawal, Returns and Complaints

Effective 27 July 2026 | Version 2026.07.27

1. Fourteen-day withdrawal

A consumer may withdraw from a distance contract without giving a reason within 14 days after the consumer or a nominated third party other than the carrier receives the goods. Where several items are delivered separately, the period starts when the final item or part is received.

Send an unequivocal notice before the deadline:

• online at https://evolved.sk/en/withdrawal,
• by email to info@evolved.sk,
• by post to evolved s. r. o., Valaská Belá 482, 972 28 Valaská Belá, Slovak Republic.

The online form allows the order, contact details, items and withdrawal statement to be supplied. We promptly confirm receipt by email or another durable medium. Withdrawal cannot be rejected merely because the consumer did not use our model form.

2. Model notice

To: evolved s. r. o., Valaská Belá 482, 972 28 Valaská Belá, info@evolved.sk
I give notice that I withdraw from my contract for the following goods: [goods]
Order number: [number]
Ordered / received on: [date]
Consumer name and address: [details]
Date: [date]
A signature is required only for a paper form.

3. Returning goods

Send or hand over the goods within 14 days after withdrawal. Do not send cash on delivery. We bear the direct return cost. After receiving your withdrawal we email you a prepaid return label to download and print, so returning the goods is free for you. If you choose to ship the goods yourself to the registered-office address, we reimburse the documented postage.

Original retail packaging and a paper invoice are not general conditions of withdrawal. The goods must be safely packed. The consumer is liable only for diminished value caused by use beyond what is needed to establish their nature and functioning.

4. Exceptions

Withdrawal does not apply in statutory cases, including:

• goods made to the consumer's specifications or clearly personalised,
• goods liable to deteriorate or expire rapidly,
• sealed goods that are not suitable for return for health protection or hygiene reasons after unsealing,
• digital content not supplied on a tangible medium, where its supply began with your express consent and with your declaration that you were informed you thereby lose the right of withdrawal. For an ebook you confirm that sentence at checkout before payment, and we repeat its wording in the order confirmation.

For a food supplement, the last exception applies only after a genuine hygiene or safety seal is broken. Opening a shipping box or an intact outer retail box does not by itself remove the right.

5. Refund

Within 14 days after receiving withdrawal, we refund the price and the cost of our least expensive standard delivery offer. A premium chosen by the consumer is not refunded. We use the original payment method unless another free method is agreed.

For goods, we may withhold the refund until we receive the goods or the consumer supplies evidence of dispatch. This does not affect lawful set-off for proven diminished value.

6. Defect complaint

A defect complaint is different from withdrawal without reason. Notify the defect within two months after discovering it and no later than the end of the statutory defect-liability period by emailing info@evolved.sk or writing to the registered office with a description, requested remedy and proof of purchase. A photograph can speed assessment but is not always mandatory. Other credible proof can replace a receipt.

We are liable under the Civil Code for a defect existing on delivery that becomes apparent within two years. Subject to statutory conditions, the consumer may obtain repair or replacement and then a proportionate reduction or termination. Termination is unavailable for an insignificant defect.

We provide written acknowledgement and a remedy period. It must not exceed 30 days unless an objective cause outside our control justifies longer. A rejected complaint receives written reasons. For cases governed by the rules effective from 31 July 2026, the first repair extends the defect-liability period once by 12 months.

The seller bears the necessary cost of a justified complaint, including necessary transport. We provide return instructions that avoid significant inconvenience.

7. Contact and remedy

evolved s. r. o.
Registered office: Valaská Belá 482, 972 28 Valaská Belá, Slovak Republic
Company ID: 56 841 540
Tax ID: 2122462947
VAT ID: SK2122462947, registration under Section 7a of the Slovak VAT Act; the company is not a VAT payer
Register: Commercial Register of the District Court Trenčín, Section Sro, Insert No. 55563/R
Email: info@evolved.sk
Telephone: +421 950 518 572
Website: https://evolved.sk

If dissatisfied, first request a remedy from us. Statutory alternative dispute resolution described in the Terms and Conditions is then available.